Privacy Policy

1. Important Healthcare and Website Use Notice

The content on this website is provided for informational and educational purposes only. It is not intended to serve as medical advice, diagnosis, or treatment.

Please do not submit sensitive medical information, personal health history, photographs of medical conditions, insurance information, or other protected health information through standard website contact forms, chat tools, email links, or general inquiry forms unless we specifically provide a secure method for doing so.

Submitting a website inquiry does not establish a provider-patient relationship. Any treatment, procedure, wellness program, prescription, or service offered by Renew Wellness Center requires an appropriate consultation, evaluation, and determination of candidacy.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

2. Information We May Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our website, and information from third-party tools or service providers.

Information You Provide Voluntarily

Depending on how you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Appointment request details
• General inquiry information
• Service interests
• Communication preferences
• Information submitted through website forms
• Information submitted when you sign up for newsletters, promotions, events, or SMS/text updates
• Payment or billing-related information, if applicable and processed through approved third-party systems
• Any other information you choose to provide

Please avoid including sensitive medical information in general website forms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referring website
• Approximate geographic location
• Website usage patterns
• Clicks, scrolling activity, and navigation behavior

This information helps us understand how visitors use our website and improve the user experience.

Information From Third Parties

We may receive information from third-party platforms or vendors that help us operate our website, manage appointments, process payments, analyze website performance, advertise services, or communicate with clients.

Examples may include:

• Website hosting providers
• Online booking platforms
• Email marketing platforms
• SMS/text messaging platforms
• Analytics tools
• Advertising platforms
• Payment processors
• Customer relationship management systems
• Social media platforms

3. How We Collect Information

We may collect information in several ways, including when you:

• Visit our website
• Fill out a contact form
• Request an appointment
• Sign up for emails or newsletters
• Opt in to SMS/text messages
• Call, email, or otherwise contact us
• Register for an event or promotion
• Interact with our social media pages
• Click on ads or marketing campaigns
• Use online booking or payment tools
• Accept cookies or similar tracking technologies

4. How We Use Information

We may use the information we collect to:

• Respond to inquiries
• Schedule or manage appointments
• Provide information about services, events, or promotions
• Communicate with you about your requests
• Send appointment reminders or administrative messages
• Send marketing emails or SMS/text messages, where permitted
• Improve our website, services, and client experience
• Personalize website content or marketing
• Analyze website performance and visitor behavior
• Maintain website security
• Prevent fraud, misuse, or unauthorized access
• Comply with legal, regulatory, or professional obligations
• Support internal business operations

We do not use website inquiry forms as a substitute for a medical consultation or secure clinical intake process.

5. Cookies, Tracking Technologies, and Analytics

Our website may use cookies, pixels, tags, scripts, and similar technologies to help the website function, improve performance, understand visitor behavior, and support marketing efforts.

Cookies may help us:

• Remember user preferences
• Understand which pages are visited most often
• Measure website traffic
• Improve website design and functionality
• Track the effectiveness of advertising campaigns
• Deliver relevant marketing content

We may use analytics and advertising tools such as:

• Google Analytics
• Meta Pixel

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

6. Email Marketing

If you provide your email address, we may use it to send you updates, newsletters, promotions, event invitations, educational content, or other communications related to Renew Wellness Center.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing emails, we may still send non-marketing communications, such as appointment-related messages, administrative notices, or responses to your inquiries.

7. SMS/Text Messaging Disclosures

If you provide your mobile number and opt in to receive SMS/text messages from Renew Wellness Center, you agree that we may send text messages to the number provided. These messages may include appointment reminders, scheduling updates, promotional messages, event information, or other service-related communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP. You may request help by replying HELP or contacting us directly.

Providing your phone number is not required to purchase services. Consent to receive marketing text messages is not a condition of receiving treatment or services.

SMS/text messaging is not intended for sensitive medical information, urgent health concerns, or emergencies. Please do not send sensitive health details by text unless specifically instructed through an approved secure communication method.

SMS Contact Number: 832.491.2852

8. How We Share Information

We do not sell your personal information in the traditional sense. However, some privacy laws define “sale” or “sharing” broadly and may include certain advertising or analytics activities involving cookies, pixels, or similar technologies.

We may share information with trusted third parties who help us operate our business, website, and communications, including:

• Website hosting providers
• Booking and scheduling platforms
• Email marketing providers
• SMS/text messaging providers
• Analytics providers
• Advertising platforms
• Payment processors
• IT and cybersecurity vendors
• Professional advisors
• Legal or compliance consultants
• Business operations vendors

These service providers are only permitted to use information as needed to provide services to us, subject to their own contractual and legal obligations.

We may also share information if required or permitted by law, including to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights, safety, or property
• Prevent fraud or misuse
• Enforce website terms or policies
• Protect the safety of clients, staff, or others

9. Payment Information

If payments are accepted through our website or third-party systems, payment information may be processed by third-party payment processors. Renew Wellness Center does not intentionally store full credit card numbers through standard website forms.

Payment processing is subject to the privacy policies and security practices of the applicable payment processor.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, email system, SMS platform, or online transmission is completely secure. We cannot guarantee that information transmitted through the website or standard digital communication methods will be completely protected.

For your privacy, please do not submit sensitive medical information through general website forms, email, chat tools, or SMS/text messages unless we provide a secure method for that purpose.

11. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Respond to your inquiry
• Provide services
• Maintain business records
• Comply with legal or regulatory obligations
• Resolve disputes
• Enforce agreements
• Support legitimate business purposes

Retention periods may vary depending on the type of information and how it is used.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social media pages, booking tools, payment processors, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Social Media

If you interact with Renew Wellness Center through social media platforms, your interactions may be visible to others depending on your privacy settings and the platform’s policies.

Please do not post or send sensitive medical information through social media comments, direct messages, or public posts.

Your use of social media platforms is governed by the privacy policies and terms of those platforms.

14. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has submitted information through our website may contact us at:

Email: info@renewwellnesscenter.com

15. Your Privacy Choices

Depending on your location and applicable law, you may have certain choices regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing emails
• Opt out of SMS/text messages
• Adjust cookie settings through your browser
• Limit certain tracking or advertising technologies where available

To make a privacy request, please contact us using the information listed in the “Contact Us” section below.

We may need to verify your identity before responding to certain requests.

16. California and State Privacy Rights

If you are a California resident or live in another state with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include, subject to applicable law:

• The right to know what categories of personal information we collect
• The right to know how we use and disclose personal information
• The right to request access to certain personal information
• The right to request deletion of certain personal information
• The right to request correction of inaccurate personal information
• The right to opt out of certain uses of personal information for targeted advertising or cross-context behavioral advertising
• The right not to be discriminated against for exercising privacy rights

Renew Wellness Center does not knowingly sell personal information in the traditional sense. However, certain analytics or advertising technologies may be considered “sharing” or “selling” under some state privacy laws. You may manage some cookie and tracking preferences through your browser settings or applicable platform tools.

To submit a privacy request, please contact:

17. Do Not Track Signals

Some browsers offer “Do Not Track” signals. At this time, our website may not respond to all browser-based Do Not Track signals. You can manage cookies and tracking preferences through your browser settings and, where available, through third-party platform settings.

18. International Visitors

Renew Wellness Center is based in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

By using our website, you acknowledge that privacy laws in the United States may differ from those in your country or region.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or website features.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted means you acknowledge the updated policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, please contact us: